Terms and Conditions

 

Terms and Conditions

Payment

We accept the following payment methods:

Mastercard, VISA, Google Pay, and Apple Pay. Additionally, we use Stripe to ensure a protected and secure payment process.

(All prices are in Danish kroner (DKK) and include VAT.)

 

Warranty

According to Danish law, you have a 2-year warranty – this means that if the received item has defects (at delivery), you, as the customer, can request an exchange, a discount, or a refund of the purchase price.

(When using the warranty after a certain period, the burden of proof will usually rest on you.)

 

Right of Withdrawal and Refund

You have a 14-day right of withdrawal, counted from the day you receive the item.

 

Notice of Withdrawal: If you wish to exercise your right of withdrawal, you must notify us of your decision within the mentioned period via email (admin@mellowarchives.com).

 

Returning the Item: If you withdraw from the purchase, you must also return the item within the aforementioned period. Return shipping costs are borne by the buyer, unless otherwise agreed.

 

Refund: We will refund the full amount to you upon receipt of the item – please contact admin@mellowarchives.com with your payment details (registration number & account number).

 

Exceptions: In cases of non-return of the item, return after the deadline (14 days), damage to the item, or for custom-made items, a refund will not be possible.