Return
Returns
At Mellow, we offer a 14-day full return policy from the day you receive your items. This allows you to receive and try your items at home. However, once the customer removes the attached handtag, the product can no longer be returned. Please note that our boxers cannot be returned for hygienic reasons.
How do I return an item?
- Click this link: https://return.shipmondo.com/mellow
- Fill in the details
- Pay for the return shipping
- Drop off the package at your nearest parcel shop
Refund
Once we have received your return package and verified that the items meet the return conditions, we will refund the purchase amount to your original payment method within 14 days.
Exchange
If you wish to exchange an item for a different size or color, please notify us about this in the return formula.
Note
If the item is not in the same condition as when received, it may result in a decrease in value, which you will be responsible for.
For further information about returns or exchanges, feel free to contact our customer service at admin@mellowarchives.com